FAQ

FREQUENTLY ASKED QUESTIONS

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INDEX

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GENERAL

ACCOUNT

In short, yes, you need an account on our Lilap Systems.

Having an account with us allows you to save your orders, receive notifications, discounts, promotions and a way to contact us.

If you have recently had an event service hire with us, your images will be linked to your order. If you have requested for a gallery, your gallery link will be linked within your order.

Yes, you can create an account after ordering or booking with us. Simply register a new account and notify us your order/booking number to link to your profile.

Once your profile has been linked, you can manage your order/booking.

Click here to create an account.

If you have forgotten your password, click this link and follow the on screen prompts.

Wholesaler status account is one of the many status accounts we offer. Having a Wholesaler status within your account allows you to purchase any item within the “Supplies” category and receive a 30% total cart discount.

If you would like to apply, you must have a valid ABN, which we will validate, and must already have an account created with us, which is easy to create.

Legacy status account is one of the many status accounts we offer. Having a Legacy status within your account will allow you to book selected services and receive up to 50% off the total booking price.

Each discount is given based on how frequently you booked. This account is only offered to those who have booked within the first year of that selected service hire, and only if you have booked at least 2 or more of the same service over time.

For example, if we just released our Photo Booth service and you have booked with us within it’s first year, then you continuously book more of the Photo Booth service totaling 2 or more bookings over 3 years, you can apply for a Legacy status account. 

For Event, and Venue Managers, the “Partnership” status account would suit best.

Partnership status account is one of the many status accounts we offer. Having a Partnership status within your account will allow you to book selected services and receive discounts on all of our event services.

This account is designed for Event, and Venue managers who frequently book our services, who also want to include it with their fees. It is a great incentive as it allows Event, and Venue managers to set their own prices for our services, but at the same time, receive a consistent discounted price.

GALLERY

USING THE GALLERY

GALLERY ADMINISTRATION

If you cannot view any images within the Gallery, and there is no text explaining why, please contact us by using the Contact forms. This may have been cause by an error or our Gallery server is not responding.

At anytime, you can add or remove a gallery password via our request form. This allows you to have freedom with your gallery privacy.

You may customise your Gallery cover photo which will be used as the featured image for your gallery.

You will need to make sure that it meets our content guidelines before we approve it for use on our website system.

  1. The image must be in a JPG or PNG file format.
  2. The image must have a minimum dimension of 1920 x 1080.
  3. The image must not contain any nudity or any pornographic materials.
  4. The image must not contain profanity or offensive slogans, words, and or text.
  5. You must have rights of use before uploading it to our system.
  6. You are giving us (Lilap) permission to use this image for our Gallery system for an indefinite amount of time.

To upload your image. Please click this link and follow our uploads form.

You may change your gallery name at anytime through our online request. However, you may lose your link as the web address link is tied to your gallery name.

Your online gallery will stay online for at least 365 days from the event date. After 365 days, the gallery may or may not be hidden/deleted off our web servers to make more space. 

We will however, have the archived version of your gallery and can be requested again for a fee.

PHOTO BOOTH

DELIVERY

We deliver up to 50km driving distance from the Central Business District (CBD) of your selected city.

The delivery distance is calculated from the centre of the CBD to your event/venue address you have entered in the delivery section. Our system uses driving distance and not radial or line of sight (straight line) distance calculations.

If you fall just outside of the 50km delivery zone, there is an automatic fee of $5 per kilometre, rounded up. So for example, if your venue is 52km, there will be an extra $10 fee added at the checkout.

We aim to deliver the photo booths within 30 minutes of your selected service start time, this will include the delivery, setup, and testing the booth before use. 

For example, if your event were to start at 1800 (6pm), we will arrive sometime on or after 1730 (5:30pm).

We generally start packing up on or just after your photo booth service finish time. We aim to bump out within 30 minutes of your service finish time.

Unfortunately we cannot deliver any other time apart from within 30 minutes of your selected start time. This is due to having limited resources and may still be at another event.

Our services are popular and we allocate a buffer time for things such as distance, traffic, delays etc. We will consider more options in the future, however, at this stage, we are unable to deliver anytime more than the 30 minutes within your selected service start time.

Yes, by default, we deliver any additional items that are purchased from our online shop to the event. For example, if you were to purchase a Photo Book, we will assume that this book was purchased to be used at the event and we will set it up for the service.

We can also set aside purchased items on request, if you are planning on using the purchased items another time.

If you require the items to be delivered before the event, a shipping fee may be added.

Yes, we require direct access or vehicle access to the venue such as a loading bay. This allows us to safely, and unload our equipment efficiently. 

Yes, we require vehicle parking. After unloading, it is most likely we will be parking the vehicle to stay within range of the Photo Booth. This is to allow the Photo Booth to connect to our remote systems and to monitor the status of the computer, such as printing capacity, internet etc.

Depending on the package you booked, we may require the person who booked, to cover costs of vehicle parking.

Yes, you may change your delivery address up to 1 day before your event starts. However, there may be extra delivery charges if your new venue address exceeds our included 50km delivery zone.

There will be no cash refunds if the delivery was originally outside our included 50km delivery zone and the new address is within the 50km delivery zone. Instead, we will be crediting your account with the difference for future use.

If you have requested to change your delivery address via our online contact forms, we may contact the number of the original booking to confirm the change. If you contact us directly using the same email address, or giving us a call from the same number as the original booking, your changes will be immediately applied.

PHOTO BOOTH SERVICE

We require a minimum space of 3×3 metres and at least 2.4 metres high for the Curtained Enclosure type. Different enclosures required larger spaces. Open Backdrop enclosure requires at least 4×4 metres, and the Inflatable enclosure requires at least 5×5 metres of space. This allows us to setup properly and allow an entrance, and an exit point during the service.

We also require access to power within this area, or within 3 metres of reach. Without power, unfortunately we will be unable to operate the equipment and there will be no refunds available.

Anyone can use our Photo Booths! Depending on the type of Photo Booth you have at the event, the Generation 1 Booth has a camera tilting mechanism that you can tilt the camera down for children etc.

Our Generation 2 Booths however, have a more unique feature, you may press the Up or Down buttons to increase or decrease the height of the Photo Booth. There is also a remote that that Attendant will have that can remotely tilt the camera Up or Down.

We require all children at the age of 12 and/or under, to be fully supervised whilst using the Photo Booth. We do not supervise the Photo Booth at all times, so we politely ask everyone to enjoy the Photo Booth, whilst respecting the equipment ie, not abusing, swinging, pushing, kicking, punching the equipment etc.

If the equipment has been damaged during the event, our in-house engineers will asses the damage. Depending on the type of damage, if any equipment has been damaged to the point of breakage, and or malfunction, we require the person who booked the service to pay for the damages. As per the agreement that you may have agreed to, this can be enforced by the laws of Australia, and New Zealand.

However, in light of the above statement, there has never been an instance where there has been substantial damage to our equipment. We take wear and tear into account as depreciation over time. Our Photo Booth units are modular, and costs around the vicinity of $20,000 AUD. You would literally need a mob of people to destroy this unit in order to incur this cost… That would constitute that you must have hated your photos…

We have instructed the attendant to roam the venue/event, and to maintain the equipment, including the occasional reset of the props table. This means that from time to time, the attendant will return to make the props table look tidy, however, since everyone loves to dress up, the props table instantly because messy again… At least we try.

In terms of what the attendant actually does, they may be near the equipment, but they are allowed, and also asked to leave the venue if the music is louder than 80db. This is a Occupational Health and Safety standard that we take seriously.

Depending on your selection during the booking process, please view the following below.

Our Selection/Default Design:

Our designers will select a template from our already made template library that will suite your event style. These templates may have previously been used before, but are very popular. This will include your event name at the bottom of the strip with the date below the event name.

Design Your Own:

If you have Photoshop installed, or have a creative flare, you may design your own template. You may download our base template using the link below. There are some guidelines you must follow in order for the design to be approved:

  • You will need to leave the black box alone as this is used to located the positions for the images to be attached to the template design.
  • There are two sides to the template, the left and right side. You may use the middle line to guide you on where to attached your template. This feature allows you to have two designs on one template, like a His/Hers, or a Guest/Host.
  • If you will not have a dual design, both sides must have the same design as each other, or one side will be printed blank.
  • Template designs must be emailed back, or uploaded using our online upload system. Must be back at least 1 day before the event, please give more time if you are unsure of final template. As there is an approval process.
  • Template designs must be in the original file format .PSD, and the same size the template originally had. Any other file format and we will not be able to view the file.

Download Base Template Here

Premium Template:

If you have selected a Premium Template, our designers will apply your event name and date to this template.

Custom Design:

A designer will be in touch with you to design your template together.

PRINTS

Depending on your selection/package, it will state how many prints you will get during your service hire.

For photo strip style templates, you will receive 2 strip prints. One for you, and one for your guests, or they can have them both if you wish.

For single postcard style templates, there will only be one print per session which the guests can take if they wish.

Most of our packages have Unlimited prints, meaning that there is no limit to how many prints can be done within your service hire. Unlimited printing is not included with multi prints, this means that a guest cannot request to print out an x amount of reprints.

We do not allow any reprinting during the use of the booth, this is to make sure everyone has a fair go as reprinting does take up our print queues which may hold up the photo booth line.

Also depending on your package, reprinting may not be included. Most reprints are done at our office and sent via mail.

Depending on what type of template you have chosen during the booking process, our general time for prints is 10 seconds per print.

For some events, guests love to take the photo prints for themselves. We do encourage the guests to leave one copy of the photo prints, but it most cases, people love them so much that they take both.

If this is the case, we do have an after event reprint service where you can have all your photo sessions reprinted. This is a charged service as we do use third party suppliers to reprint out the photos.

DJ

DELIVERY

We deliver up to 50km driving distance from the Central Business District (CBD) of your selected city.

The delivery distance is calculated from the centre of the CBD to your event/venue address you have entered in the delivery section. Our system uses driving distance and not radial or line of sight (straight line) distance calculations.

If you fall just outside of the 50km delivery zone, there is an automatic fee of $5 per kilometre, rounded up. So for example, if your venue is 52km, there will be an extra $10 fee added at the checkout.

The DJ service hire is unique to our other service hires. This is due to the amount of heavy equipment, setting up, and testing for the event.

The DJ will arrive within 1 hour of the selected start time of the event. This means, if you were to select 7pm start, the DJ will arrive from 6pm onwards, to have the DJ setup completed by 7pm start.

It is very important that you select the start time of the whole event, and not the start time for the entrees, reception etc. Most venues do not allow DJ’s to setup during reception as they will have allocated Bump-In & Bump-Out times.

To find out your start times, it is best to contact your Event Manager to find out when the DJ can begging to setup. It is not our responsibility if the DJ is denied entry to the Venue for setting up, and no refunds, and/or credits as we would be following your selected start times.

If you are still unsure on what to do, contact us, and we will assist you with your booking.

Generally, the DJ will not be permitted to start packing up until after the event has fully finished. This is due to most venues not allowing vendors to pack up large equipment until all guests has exited.

It is important to make sure that you have selected the times, that will cover your entire event. It is not our responsibility that the end time selected for the DJ is 9pm, but the event finishes at 11pm. No refunds, and/or credits will be offered.

Yes, we require direct access or vehicle access to the venue such as a loading bay. This allows us to safely, and unload our equipment efficiently. 

Yes, by default, we deliver any additional items that are purchased from our online shop to the event. For example, if you were to purchase a Photo Book, we will assume that this book was purchased to be used at the event and we will set it up for the service.

We can also set aside purchased items on request, if you are planning on using the purchased items another time.

If you require the items to be delivered before the event, a shipping fee may be added.

Yes, we require direct access or vehicle access to the venue such as a loading bay. This allows us to safely, and unload our equipment efficiently. 

Yes, we require vehicle parking. After unloading, it is most likely we will be parking the vehicle close to the Venue for security.

Depending on the package you booked, we may require the person who booked, to cover costs of vehicle parking.

Yes, you may change your delivery address up to 1 day before your event starts. However, there may be extra delivery charges if your new venue address exceeds our included 50km delivery zone.

There will be no cash refunds if the delivery was originally outside our included 50km delivery zone and the new address is within the 50km delivery zone. Instead, we will be crediting your account with the difference for future use.

If you have requested to change your delivery address via our online contact forms, we may contact the number of the original booking to confirm the change. If you contact us directly using the same email address, or giving us a call from the same number as the original booking, your changes will be immediately applied.

DJ SERVICE

That really depends on the type of package you have selected, and/or the selected DJ/Music style.

Before each event, the DJ may contact you in regards to an Event Running sheet, which contains all the scheduled information of the event.

This should also have the DJ play sheet, which will say when, and what song the DJ will play, when the speeches are, any song requests etc.