This website is operated by Lilap Creates, the terms “we”, “us” and “our” refer to Lilap Creates. Lilap Creates offers this website, including all information, photography, products, media, and/or other services available to you, as our user/guest, on the condition upon your acceptance of all our terms and conditions as stated here, including those additional terms and conditions found on this page.
Please read these terms and conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these terms and conditions. If you do not agree to all the terms and conditions of this agreement, please leave this website. Usage of this website means that you have read, agreed and have accepted all of the terms and conditions stated herein.
USAGE OF OUR SITE
You may not use our website for any illegal purpose or violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, trojans, and/or viruses or any code of a destructive nature. Doing so will result in an automated IP block for an unspecified amount of time. Any attempts to infiltrate, to hack, and/or to retrieve sensitive data will result in immediate action by our administrators to prevent such nature from happening, and authorities will be notified of such action if it is of severe nature.
GENERAL CONDITIONS, COPYRIGHT & LICENSES
We reserve the right to refuse service to anyone for any valid reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, website, use of the service, and/or access to the service and/or any contact on the website through which the service is provided, without express written permission by us.
Ownership and copyright of the images within this website belongs exclusively to Lilap Creates. Any unauthorized use of the images including, but not limited to, advertisements, promotional, and/or commercial use is not permitted without an approved License.
Lilap Creates grants you the limited right to use the gallery images downloaded from our website. This license grant is limited only to exhibit, display, used for social media, portfolio and/or personal use. This license grant excludes commercial use and requires a commercial license before any commercial use is allowed. All images downloaded/shared via means taken from our website must have accreditation from our website and/or has been authorized by our website, and/or, by Lilap Creates.
We have the right to refuse, remove, and suspend payments to affiliates who have violated our website terms and conditions. Any use of spam link bots, bots of any other kind, forced referrals, and/or any type of deceitful marketing is against our terms and conditions.
ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete and/or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
THIRD-PARTY LINKS & RESPONSIBILITY
Certain content, products, and/or services available via our website may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant, and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm and/or damages related to the purchase, and/or use of goods, services, resources, content, and/or any other transactions made in connection with any third-party websites. Please review the third-party’s policies and practices carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
You agree that this agreement, or any claim, dispute or controversy (whether in contract, tort or otherwise, whether pre-existing, present or future, and including statutory, consumer protection, common law and equitable claims) between you and Lilap Creates arising from or relating to this agreement, its interpretation or the breach, termination or validity thereof, the relationships which result from this agreement, will be governed by the laws of Australia, without regard to conflicts of law.
PHOTO BOOTH TERMS OF SERVICE
This is Lilap Creates photo booth terms of service. Our photo booth service/s provided follow these terms of service, we require all new clients to read and understand the following terms of service. Using our photo booth service/s implies that you have read, agreed, and accepted all of the terms and conditions stated within these terms of service. We reserve the right to alter, modify, and/or amend details at any time in which you will be notified of such changes. Your continued use of our service/s implies you have agreed with our altered, modified, and/or amended terms of service. At no point can you alter, modify, and/or amend details within these terms of service. We have the right to reject any requests, altered, modified, and/or amended versions of this terms of service.
This agreement is between Lilap Creates (or “we” or “our” or “us”) and you (or “client”).
Once approved, Lilap Creates will reserve the date of the event entered/submitted with this accepted agreement only, and providing that you are legally competent to accept/acknowledge this agreement, have done so, and the entire required retainer has been fully paid, and processed by us. With regards to the corporate purchase or engagement, by accepting/acknowledging this agreement represents that you have full authority to bind said corporation or other entity to this agreement and should said representation be erroneous, you as the signatory making such representation will be deemed to have signed this agreement personally and will be held liable to the same.
A sum of 50% or more from the total price is required at the time of booking/order as a retainer. The retainer is non-refundable but is transferable to a new available date. In this instance, we require that you will enter and accept a new agreement.
We will not offer any monetary refunds, and/or compensation, all refunds, and/or compensation will be applied as account credits which are not transferrable to cash but may be used for future bookings of the same service type. All refunds as mentioned in this agreement refer to account credits. Once payment has been approved, all amounts are converted into account credits to be used for the service/s.
Lilap Creates will not commence any service engagements until the balance is paid in full. Payment for any additional coverage, features, services, and/or any other pending payments, must be paid in full before the commencement of these additions.
We cannot take electronic payments on the day of the event, and we will not accept cash upon deliver, all balance owing must be cleared, please pay all balances in advance to give some time for payments to clear.
DELIVERY & SETUP
Lilap Creates will deliver and setup the photo booth within 30 (thirty) minutes of the selected start time provided by you, depending on the type of service/s included. We aim to start the selected photo booth service/s at the exact time selected by you, using the local time zone. In the case that the photo booth is not operational by the selected start time, both Lilap Creates and you may agree to extend the service/s time to match the lost time.
It is up to the client to ensure the delivery address is correct, if the delivery address is incorrect upon arrival, we will deliver the photo booth to the correct address. In this case, we will not extend the time and there will be no reimbursements, refunds, and/or credits to be given as we have fulfilled our services.
Unless agreed within writing, at no point will we start the photo booth service/s earlier than the original specified start time, and/or extend the operation of the photo booth over the service end time.
DELIVERY WITH STAIRS / INACCESSIBLE ZONES / NO LOADING ZONES
It is understood that you must provide us with all the important information we need to be able to provide you with a photo booth service/s without issues/problems. You must notify us at the time of booking about any accessibility information such as, but not limited to, stairs, elevators, parking. You must provide us contact information for the venue and must notify the venue of our service/s, and arrival. We require access to the venue, and we only deliver to the ground floor, or the floor we have entered in from street level.
If the location of the event is located elsewhere other than the ground floor, or the floor we enter from street level, we will charge an extra fee for possible extra staff, and/or equipment to deliver. This is a health and safety matter and must be followed.
We require a delivery zone, also known as loading zones to be able to unload/load equipment to and from our vehicles. If these zones are inaccessible due to, but not limited to venue not having a loading zone, loading is blocked, loading zone is inaccessible due to any reason, we will unload from a zone that may be distanced from the photo booth service location. In this case, we have the right to not extend the time lost if we were to start the service/s beyond the stated service time.
If you amend any existing booking details to state that there are stairs, the standard stairs delivery fee will be applied and must be paid before the time of arrival at the event. Any existing payments must be completed before the start of any service/s as stated under “Service Engagement”.
If you fail to provide venue accessibility information by the time we arrive at the event venue, we have the right to refuse any job/s and/or task/s that are deemed a risk for health and safety purposes. In this case, we may not continue with the service/s and you will not receive a refund as you have failed to inform us of the information required.
LOCATION, SPACING & POWER
To ensure easier operation and to maximise our efficiency, we require a work space of at least 3 x 3 meters but will need 4 x 4 metres of space for the open backdrop, 5 x 5 metres of space for the inflatable, and other larger enclosures. This space will include, but not limited to, the photo booth, prop tables, and backdrop/enclosure accessories. We may not be able to work in a smaller or confined space. In this case, if no minimum safe working space is provided, we have the right to change the enclosure type to work with the space given, or we have the right to refuse service if the space is too small, and you will not receive a refund, and/or account credits.
We need open, easy access areas as the photo booth is a popular attraction and will easily congest surrounding areas. The area must be easy to manage and maintain.
You acknowledge that the photo booth will be operated directly indoors and must be under shelter. If the photo booth is planned to be placed at a location that is not sheltered, we have the right to refuse any service/s or operations for health and safety reasons. We have no guarantees for the quality of the images if the photo booth is placed in an area that is hit with direct outside light due to weather conditions may change during the hire, causing camera settings to change.
Our gear requires electricity to operate, without access to a power outlet we will be unable to operate the photo booths. As such, we will require you and/or the venue to provide at least 10 amps and 240v of clean power. We do not and will not provide any portable power. This power outlet must be a dedicated circuit, which is independent from any other vendor, and/or but not limited to, entertainment providers. In the event of a power loss from the power source, we are not responsible, and it is our right to not provide an extension to the service/s of the time lost due to the power outage.
VENUE APPROVAL, FOOD & CHARGES
It is understood that you have previously sought approval of our photo booth service/s and to arrive within 30 (thirty) minutes of the specified service start time from your choice of venue.
Some venues require suppliers, and/or entertainment providers to bump in (setup) before the event starts and bump out (pack down) after the event ends. Due to time availability, we will not be able to deliver at an earlier time, and it is the clients responsibility to select the start time to match with the venue approved bump in, bump out loading times. Idle time is available, only when there is availability before, and/or after the original selected photo booth service/s start, and/or end time.
On the day of the event, we will not be able to adjust the booking time, and cannot provide an earlier, and/or later service start time. In the case if the venue does not approve Lilap Creates from entering the venue space for setup on the day of your event, we are unable to provide you with the contracted service, and you will not receive a refund of any kind.
In the case of the venue does not allow us to leave the venue after the service finish time, the client will be billed additional hourly service, and fees may incur. No further services will be completed until all payments has been received, this includes, but not limited to, final images, gallery, and downloadable file/s.
It is understood that there will be no extra charges made to us for using venue utilities such as, but not limited to, parking, power, space, and/or other services that the venue offers for the event.
Our photo booth service/s staff do not require a meal, other service/s staff may however, require a meal and will have a separate policy according to the type of service/s. To save you costs, and allowing our staff free choice, by default, we do not require venue meals. Our staff will bring their own meals and/or are allowed to leave the venue to search for their own meals.
Our staff will have remote capabilities at all times and will be contactable if there are any equipment issues/failures.
If your venue has provided a meal for suppliers, and/or entertainment providers without any charge to you, it is your responsibility to notify us of this meal prior to the event. If no communication has been received from you, and/or the venue in regards to venue meals, by default it is understood that our staff will leave the venue in search of a meal. We are not liable and will not provide any refunds and/or compensation if our technician/s decide not to eat anything.
OPERATIONS POLICY, CHILDREN & SCHEDULING
In some situations, the photo booth service/s may need to be interrupted for maintenance, service and/or photography/camera optimisations. We agree to send a qualified technician onsite to maintain and operate the photo booth equipment. Should we fail to provide a fully operational photo booth for the remainder of the stated period, your only remedy is a partial payment received depending on the time remaining. We will not pay any compensation or refund valued more than the amount that has been originally paid for the booking.
You agree that Lilap Creates will not be responsible for consequential damages. If only partial service/s can be provided due to conditions beyond reasonable control, then we reserve the right to not provide a refund. It is at our discretion to adjust photo booth operation times if the event located has changed on the day of delivery. In the case of the event ending prematurely/earlier than planned. We have the right to refuse a partial refund, and/or service/s extension/s, and/or account credits on the grounds of our contract to be hired for the whole duration of the event.
Children under the age of 12 must be accompanied by a parent or guardian to use the booth. The technician/s at any time may refuse entry/service if the child does not have a parent or guardian. We reserve the right to deny the use of photo booth for children under 12 years of age due to health and safety.
To maximise productivity and work efficiency, Lilap Creates photo booth service/s must be included in any of the events scheduled and/or allocated time slots to notify the guests and/or event staff of the service/s engagement for convenience. This provides you with more images and more satisfied guests. It is understood that you are responsible for signage of the photo booth operating times. We are not responsible for notifying guests and/or event staff of the photo booth operating times.
A trained Lilap Creates photo booth technician/s will be provided for your event to ensure the seamless operation of the photo booth during the event. Our Lilap Creates photo booth staff are classed as technicians and may stop the usage of the photo booth at any time during the event if they feel that it is being misused in a way that is dangerous to person/s or potentially damaging to the equipment. The technician/s may also need to shut the photo booth down for a short time if loading of more photo paper is required. It is at the discretion of the technician/s whether to stay and/or to roam in and out of the venue. The technician/s will have remote and notification capabilities for when the photo booth needs attention. It is understood that the technician/s may not be present directly next to the photo booth at all times and may be roaming the inside, and/or outside the venue.
As we have designed our photo booth equipment to be intuitive, our equipment is easy to use, and automated. We are not responsible in supervising any person/s using the photo booth who are at the age of 17 and under.
It is not the technician/s job to provide assistance with the photo books, however, it is at the discretion of the technician/s whether to provide this assistance, which we have trained our technician/s on how to do so. In short, a technician will not stand next to the photo book, instructing guests on how to use the photo books, as this is the guests’ personal preference.
GALLERY, QUALITY CONTROL & LOSS OF DATA
In the instance that you request for an online gallery, we may provide you with a gallery that may or may not have a password for access. The gallery is accessible for up to a maximum of at least 365 days from when the event has concluded. After the 365 days has surpassed, it is at our discretion to remove the gallery. All images will be archived and if requested, we can provide the images to the client for a fee.
Downloadable files are available for download up to a maximum of 30 (thirty) days. After the maximum time has been reached, it is at our discretion to remove the files from our servers. It is understood that all images uploaded will contain our watermark which is designed to prevent copyright, we can provide you with a downloadable file which does not contain these watermarks for a fee. Watermarks are considered to be digital labelling that is added after the event. Any branding or markings made during the event is not a watermark and is considered branding instead.
Images are edited at our discretion and may not include all images shot. We have the right to delete, and/or remove any images that are deemed as inappropriate and/or involves nudity, and/or depicts violence, and/or depicts pornographic nature, and/or images that may show an individual’s identity. You agree to have our website and/or contact information on any media printed for guests to use, and/or able to access our systems to retrieve their images. If you originally did not order an online gallery, and the packages provides a free online gallery, and you would now want one, you have up to 30 (thirty) days from the date of the event conclusion to notify us of wanting a gallery, any requests after the 30 (thirty) days may incur a gallery fee.
It is understood that it is your responsibility to ensure that the data, and/or images given at the conclusion of the event is to be stored securely, preferably with backups. Lilap Creates has the right to have a surcharge for any service/s in the retrieval of the lost data, and/or images from our archival systems.
We give no guarantee on the security of your images if you choose to have an online gallery, as there are many ways to get around this, such as but not limited to, hacking, social sharing, users giving away passwords, metadata. We do however try out best to secure your images as best as we can. In some rare cases, human errors may occur which we will rectify as soon as possible.
You, guests, and/or event staff using the photo booth hereby grant Lilap Creates the right and permission to copyright and use, photographic portraits (not of orientation nature) and/or images of any photo booth user/s who may be included intact or in part, made through any and all media now or hereafter known for illustration, art, promotion, advertising, trade, or any other purpose. In addition, you hereby release, discharge and agree to relinquish Lilap Creates from any liability, that may occur or be produced in the taking of said image or in any subsequent processing thereof, as well as any publication thereof, including without limitation any claims for libel or invasion of privacy. All photo booth users will be notified via our photo booth equipment with the same release, any continued use of our equipment implies the acceptance/acknowledgement of this release.
DEALS & PACKAGES
All external coupons/vouchers are only valid for the Standard package, we will not accept any external coupons/vouchers for the non-standard packages. If there has been an error on the website which allows you to book the non-standard packages, we have the right to notify you of your booking changes to the standard packages. This is for both Lilap Creates and the participating deal companies Terms of Service. Only Lilap Creates coupons/vouchers are accepted for non-standard packages.
EVENT/VENUE ACCESS & MEDIA ACCREDITATION
Our staff may need access and/or media accreditation in order to enter your events venue. Without access and/or media accreditation, we may not be able to enter the events venue and are unable to setup the photo booth equipment.
In no instances we will pay/purchase tickets and/or passes in order to provide our service/s. We will not be liable if we are unable to provide service/s due to access and/or media accreditation, and will not provide a refund, and/or account credits.
DATE CHANGES & CANCELLATIONS
Any request to alter the booked date and/or time of the photo booth service/s must be made in writing at least 30 (thirty) days prior to the event start date and/or time. Any change of date is subject to the availability of the photo booth on the alternative date and/or time, and a receipt will be provided for the new booking. We may not be able to change and/or alter any date and/or time if there are other bookings directly before, or after your event start date and/or time. If you cancel a booked photo booth service/s up to 30 (thirty) days or more prior to the service/s engagement, then the retainer paid will be forfeit. If you cancel a booked photo booth within 30 (thirty) days or less of the service/s engagement, the full amount will be forfeit. It is at our discretion to charge extra fees if any request to alter the booked date and/or time within 30 (thirty) or less of the service/s engagement.
It is understood that you may not change the date and/or time of a booking 3 (three) or more times within 365 days from the first date and/or time change. Any date changes forfeit the full amount of the service booking and will not be applied as account credits, which is not transferable into cash and/or refundable.
FAILURE TO PERFORM
You and Lilap Creates agree to have full cooperation and full communication for the best possible result within the definition of this agreement. Due to the limited and subjective nature of the event, we cannot be held responsible for requested photographs not taken and/or missed, lack of coverage resulting from weather conditions, and/or schedule complications caused by but not limited to, anyone in and/or at the event, and/or location restrictions. We are not responsible for lost photo opportunities due to other cameras or flashes, the lateness of the guests and/or event staff, and/or the rendering of decorations of the location.
It is acknowledged that any lists submitted to us will be used for organisational purposes only and in no way, represent photography that will actually be produced. We will do our best to fulfil all requests but can make no guarantees all images will be delivered. We recommend that you point out important individuals for informal and/or candid photographs to our staff during the photo booth operation that you wish to have photographed. We will not be held accountable for not photographing desired people if there is no one to assist in identifying people and/or gathering people for photographs. We are not responsible if key individuals fail to appear and/or cooperate during photo booth sessions and/or for missed images due to details not revealed to us.
In any/all instances, we will not be responsible more than the amount that has been paid by the client.
HARASSMENT, ABUSE & ILLEGAL ACTIVITY
We expect to be working in a safe environment and for Lilap Creates staff to not experience any harassment and/or abuse from anyone during the event. It is understood that if there are any harassment and/or abuse experienced during the event, our staff will notify you and/or venue staff. If the harassment and/or abuse continue, we reserve the right to cease all operations. If the harassment and/or abuse was of extreme nature, we reserve the right to contact local authorities to handle the situation.
In the case of any illegal activity happening in close proximity of our staff and/or our equipment, and/or at the venue of the service/s engagement. We have the right to cease all operations and/or service/s immediately. Our staff will pack up all and will leave the premise. If the illegal activity is of extreme nature, our staff are instructed to cease all operations, and to exit the area of illegal activity immediately, then to report it to local authorities.
LOSS AND/OR DAMAGE TO EQUIPMENT & INSURANCE
It is understood that you are fully responsible for any loss of and/or damage to our equipment (other than fair wear and tear) caused by any misuse of the equipment by you, your/company/organisation employees and/or your guests. You will be responsible for any loss of or damage physically or digitally to our equipment caused by theft, fire, flood or accidental damage which could be caused by a guest.
Our service/s under this agreement are covered with 20 (twenty) million Australia dollar insurance policy. In the case that it is your fault, you will be responsible for all loss and/or damages. In the case that it is a guests’ fault, the guests will be responsible for all loss and/or damages. In the case that it is the event staffs’ fault, the event staff will be responsible for all loss and/or damages. Lilap Creates will not be liable if we are not at fault in any measure.
This agreement is subject to force majeure, strikes, labour disputes, accidents, transportation breakdowns, traffic, or other causes beyond the control of Lilap Creates. Lilap Creates will not be liable for the aforementioned and in addition, any failures of electric supply and/or air conditioning or any of the above will not be construed as a breach of agreement by Lilap Creates. In this case, no monetary refunds will be offered, and it is at our discretion to apply account credits.
If any provision of these terms shall be unlawful, void, or for any reason unenforceable under contract law, then that provision, or portion thereof, shall be deemed separate from the rest of this contract and shall not affect the validity and enforceability of any remaining provisions, or portions thereof.
HOW DO WE COLLECT PERSONAL INFORMATION?
Lilap Creates uses information that we collect from our visitors, users and clients to personalize and improve your visit and shopping experience at the Site. We gather the following types of information:
Information you give to us: We collect personal information that is provided by our users. “Personal Information” includes your name, address, telephone number, credit or debit card information, e-mail address, date of birth, IP address and your government ID number. Personal information is collected when you establish an account with us (such as service engagement), engage our services through our website, or when you communicate with any of our departments such as customer service or sales or engagement through our website, telephone, mail or fax.
Service Engagement: If you subscribe our services through this website, you will be required to provide contact, billing, and payment information.
HOW WILL WE USE YOUR PERSONAL INFORMATION?
We use the personal information that you provide for such purposes as: Completion and support of the activity for which the information was provided, such as allowing access to or delivery of our services, processing or fulfilling an order, or responding to your requests or inquiries; website and system administration, such as for the support of the site and our services;
We will not otherwise disclose any personal information without your consent except under the following circumstances:
In response to subpoenas, court orders, or legal process, or to establish or exercise our rights to defend against legal claims.
If we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, safety of person or property, violation of our policies, or as otherwise required by law; and
If Lilap Creates, this site, or a related asset or line of business is acquired by, transferred to or merged with another company.
WE ARE COMMITTED TO YOUR PRIVACY
We endeavour to keep your personal information confidential and protected against unauthorized access, loss, misuse or alteration through the use of appropriate administrative, physical and technical safeguards. The personal and demographic information about each user is stored on systems that are subject to appropriate physical and electronic security measures, and we limit employee access to and use of such information.